This policy explains how an order from URBAN OASIS SDN BHD 202501029605 (1631017-M) makes its way to you: where we send it, how quickly we prepare it, what delivery costs and how you follow it.
1. Shipping Coverage
Our courier network reaches two service areas:
Peninsular Malaysia, where every state is covered.
East Malaysia, where both Sabah & Sarawak are covered.
2. Order Processing Time
Before a parcel goes anywhere it has to be prepared properly:
Every order is processed within 1–3 business days, a count that runs on working days alone and leaves out weekends and public holidays.
As soon as the parcel has been dispatched you will receive a confirmation email carrying its tracking information.
3. Estimated Delivery Times
Once the parcel is with a courier the clock is theirs rather than ours, and because we do not run an overnight or next-day service, the windows below are the ones worth planning around.
Those figures are estimates rather than commitments, since courier operations, seasonal holidays and extreme weather can each stretch a delivery beyond the window shown.
4. Shipping Charges
We would rather absorb the cost of getting your order to you than hand it over at checkout:
Shipping is free, and the standard shipping fee is waived as part of the value we want this store to stand for.
Bulk and specialised promotional orders remain the exception, and where they apply a fee may be calculated at checkout from the total weight and the destination.
5. Order Tracking
Following a parcel should not mean chasing anyone, so tracking reaches you on its own:
Once your order has been handed to one of our courier partners, a tracking number and a direct link are sent to you by email or SMS.
That link reports the parcel’s progress in real time, from collection through to the moment it arrives with you.
If anything here is unclear, ask us.
📧 Email: urban.oasis1@outlook.com
📞 Phone: (+60) 1120924457
🏢 Address: NO. 196, 3RD FLOOR, JALAN TUN SAMBANTHAN, BRICKFIELDS, 50470 KUALA LUMPUR
🌐 Website: https://urbano-asis.com/contact-us/