This policy explains how an order placed with URBAN OASIS SDN BHD 202501029605 (1631017-M) can be cancelled, how soon that has to happen and what becomes of the payment once it does.
1. Cancellation Timeframe
Plans change, and a window is built into the process for exactly that reason:
An order can be cancelled within 24 hours of purchase, and a full refund follows.
Once 24 hours have passed, cancellation may no longer be possible, because by then the order may already have been processed or handed over for shipping.
2. Requesting a Cancellation
Getting in touch early is what makes the difference here:
Contact our customer service team immediately, quoting the Order Number so the right order can be found straight away.
Our support team will then verify the status of that order and confirm whether it is still eligible to be cancelled.
3. Refund Processing
Once a cancellation has been approved the money starts making its way back to you:
The refund is issued to the original payment method used for the purchase.
Allow 7–14 business days for that refund to be processed and to appear in your account.
If anything here is unclear, ask us.
📧 Email: urban.oasis1@outlook.com
📞 Phone: (+60) 1120924457
🏢 Address: NO. 196, 3RD FLOOR, JALAN TUN SAMBANTHAN, BRICKFIELDS, 50470 KUALA LUMPUR
🌐 Website: https://urbano-asis.com/contact-us/