This policy explains what URBAN OASIS SDN BHD 202501029605 (1631017-M) collects about the people who use this website, why each of those things is collected, who else ever sees them and what you can ask us to do with them.
1. Information We Collect
Four kinds of information reach us as you browse and buy:
Personal information, meaning your name, email address, phone number, shipping address and billing address.
Payment information, meaning credit or debit card details and other payment method data, all of it processed securely through third-party payment gateways.
Order information, meaning the products you have purchased, your order history and the preferences you have expressed.
Website usage data, meaning your IP address, browser type, device information, the pages you visit and cookies.
2. How We Use It
Everything gathered is put to work in one of five ways:
Processing and fulfilling your orders effectively.
Contacting you about a purchase, a support enquiry or a promotional update.
Improving the website, the services on it and the customer experience as a whole.
Preventing fraud and keeping the site and everyone using it secure.
Complying with the legal and regulatory obligations that fall on us.
3. Sharing Your Information
We do not sell or rent your personal information, and the sharing that does happen is narrow and accountable:
Trusted third parties who help us operate the website, among them our hosting, payment processing and shipping partners.
Legal authorities, meaning law enforcement or regulators, in the circumstances where the law requires disclosure of us.
Every one of those partners is contractually obligated to protect your data to the standards we hold ourselves to.
4. Data Security
Protecting what you give us is a standing commitment rather than a one-off exercise:
We use industry-standard security measures, including SSL encryption, secure servers and regular monitoring.
While every commercially acceptable means is used to protect your personal information, no method of transmission over the internet is 100% secure.
5. Cookies
Cookies quietly do a good deal of the work that makes a store pleasant to use:
We use cookies and similar technologies to enhance the user experience, track site performance and deliver personalised content.
You can control or disable them through your browser settings, though doing so may affect how well parts of the site work.
6. Your Rights
Three rights sit with you, and exercising them is straightforward:
You may request access to the personal information we hold, or ask for it to be corrected.
You may request the deletion of your data, subject to any legal or administrative requirements that apply.
You may unsubscribe from marketing emails at any time.